Job Description
Why Join Us?
Looking to earn extra money this tax season while making a real difference? We're seeking motivated and reliable individuals to provide outstanding customer support for tax-related products and services. This remote opportunity allows you to choose a schedule that fits your lifestyle while helping customers navigate their tax filing process.
About the Role
As a Remote Customer Service Representative, you'll assist customers via phone, email, and chat. Your role will be to answer questions about tax services, troubleshoot issues, and provide friendly, efficient support. If you enjoy solving problems and delivering exceptional service, this could be the perfect fit for you!
Key Responsibilities:
Provide courteous and efficient customer support via inbound phone calls during the busy tax season.
Answer questions regarding tax filing, products, services, and account information.
Assist customers in troubleshooting issues related to tax filings or software.
Document and track customer interactions in our support system.
Meet performance targets related to customer satisfaction, response time, and first-call resolution.
Maintain a positive and professional attitude, even during peak periods.
Qualifications:
Reliability is key - You must be dependable, especially during high-demand periods leading up to and after Tax Day.
Strong communication skills (both written and verbal).
Comfortable working independently in a remote environment.
Excellent problem-solving and multitasking abilities.
Ability to stay calm and patient when assisting customers who may be experiencing stress.
Previous customer service experience is a plus but not required.
Must be able to commit to working peak tax season hours (February through April).
What We're Looking For in Independent Contractors:
Self-motivated: Able to independently check knowledge resources, stay updated, and improve product mastery.
Committed: Willing to consistently meet the required daily hours.
Strong interpersonal skills: Able to build professional relationships with mentors and peers, share best practices, and communicate any challenges.
Benefits & Perks:
Competitive Pay: Earn $17 - $19 per hour, with potential earnings up to $22/hr based on experience and performance (paid for production time only).
Daily Pay: No need to wait for a paycheck—get paid daily!
Referral Incentives: Earn extra for referring others to join the team.
Flexible Scheduling: Choose full-time or part-time hours that work best for you.
Self-Paced Training: Complete training at your own pace to be fully prepared for the busy season.
Work from Home: Enjoy the convenience of a remote work environment.
System Requirements: Windows users preferred; Mac users will need an emulator.
We are an equal opportunity employer and welcome applicants from all backgrounds. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected status.
Ready to Get Started?
If you're looking for a flexible, well-paying opportunity this tax season, apply today and join a supportive team that values your time and effort!
Employment Type: Full-Time
Salary: $ 17.00 21.00 Per Hour
Job Tags
Hourly pay, Daily paid, Full time, Part time, For contractors, Second job, Remote job, Flexible hours,