Job Description
*Role Summary:*
The Process Engineer will provide support and maintenance of Robotic Process Automations developed with the UiPath tooling. This individual will help drive automations forward across the State of TN.
*Roles and Responsibilities:*
* Troubleshooting and providing solutions for production issues raised by either end user / automated monitors / application monitoring tools.
* Knows how to prioritize requests effectively and efficiently and work with a sense of urgency as determined by the client or management.
* A strong, demonstrable record of customer service. The Process Engineer/Analyst will need to understand customer needs and build effective relationships with business users. The Process Engineer/Analyst must be able to convey plans, issues and concerns to clients and team members in a clear, logical, and concise manner
* Configure/develop in accordance with best practices ensuring a reliable and hardened automation
* Perform testing of the solution in accordance with program standardized test practices
* Support teams during UAT and Production/Pilot phases
* Maintain documentation according to firm standards, best practices, and standard operating procedures
*Attributes:*
* Self-motivated, team player, action and results oriented
* The ability to methodically solve business and technical problems using innovative and well-planned approaches with well documented, supportable, and extensible developments
* Ability to facilitate effective interaction between clients, vendor software, and colleagues.
* Excellent written and verbal communication skills, including good client interaction skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation
* An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
* The ability to conceptualize automated solutions and understand the prescribed design architecture and process/performance recommendations
*Required Skills, Experience, Qualifications:*
* An IT or Business Degree
* 4+ years of experience in a Production Application Support role or similar experience
* 2+ years of professional services experience preferably in automation projects
* 2+ Years of development experience with UiPath
* Excellent interpersonal communications skills
* Excellent customer service, written and verbal communication is a must
* Excellent troubleshooting skills applying logic
* Self-starter, accustomed to working in a busy and dynamic environment
* Experience using cloud-based ticketing portals
* MS Word, MS Excel, MS Exchange proficiency, ZenDesk or similar ticketing platform
* At least 5+ years of experience in Application support. The support will ensure consistency and synchronization across infrastructure components.
* Experience with some or all of the following programming languages is preferred: Microsoft Technology (VB .NET, Windows, Internet Explorer, SQL Server, Web Services)
* Good knowledge of windows server, Virtual machines and SSL
* The ideal candidate will also work on performance optimization and maintenance by following operational procedures for maintaining technology as required.
* Scripting languages (e.g., python, perl, powershell, bash, vbs, etc
* Hands on experience with Troubleshooting and Debugging
Job Types: Full-time, Contract
Pay: $50.00 per hour
Expected hours: 37.5 per week
Benefits:
* 401(k)
* 401(k) 3% Match
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: Remote
Job Tags
Hourly pay, Full time, Contract work, Remote job, Shift work, Monday to Friday,