Job Description

Telecommunications Specialist

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations. Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care. For more information, please visit

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

Responsibilities

Install, configure, and maintain telecom systems, including VoIP, PBX, SIP trunks, call centers, and mobile device management (MDM). Monitor and troubleshoot telecom issues, ensuring high availability and quality of service (QoS) for voice and video communication. Support unified communication platforms such as Microsoft Teams, Cisco Webex, Zoom, or RingCentral. Manage and optimize call routing, IVR (Interactive Voice Response) systems, and auto-attendants. Work with network teams to optimize bandwidth utilization and ensure seamless voice and data integration. Assist with telecom security policies, implementing measures to protect against fraud, spam calls, and security vulnerabilities. Manage telecom contracts, vendor relationships, and service agreements, ensuring cost-effective solutions. Track telecom assets, licenses, and usage, providing reports on system performance and cost analysis. Participate in telecom projects, including system upgrades, migrations, and new deployments. Ensure compliance with HIPAA, FCC regulations, and enterprise security policies. Provide user training and support for telecom and conferencing systems. Stay up to date with emerging telecom technologies and best practices. Demonstrate excellent guest service to internal team members and patients. Perform other related duties as assigned.

Qualifications

Bachelor's degree in Telecommunications, Information Technology, or a related field (or equivalent experience). 3+ years of experience in telecom administration, VoIP systems, or enterprise telephony. Strong experience with VoIP solutions (Cisco, RingCentral, etc.) and cloud-based telecom services. Knowledge of SIP, PRI, PBX, QoS, and telecom network architecture. Experience with unified communications platforms (Microsoft Teams, Webex, Zoom, or similar). Familiarity with mobile device management (MDM) solutions. Understanding of telecom security, encryption, and compliance requirements. Ability to troubleshoot voice, video, and data communication issues effectively. Strong vendor management and negotiation skills. Certifications preferred: Cisco CCNA Collaboration, Avaya Certified Specialist, CompTIA Network+, or equivalent. Ability to work independently in a fast-paced, cross-functional environment. A commitment to providing excellent service to internal team members and patients. High level of professionalism and integrity in all interactions. Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed 50 lbs. without help.

Equal Employment Opportunity

Mosaic Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact HRbenefits@mpgus.com for assistance.

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