Job Description

ARCOS is a leading SaaS provider serving the utility industry, delivering cutting-edge software solutions that power modern utilities. Our platform supports the people who enable the utility to operate everyday by activating resources, managing crews, and enabling digital work execution through seamless integration with enterprise systems, advanced analytics, and AI-driven insights to optimize operations and drive efficiency. 

Position Summary 

We are seeking a Product Manager – Technical Software Products to drive the strategy, development, and execution of our core technical offerings, including customer-facing APIs, complex algorithms, and platform services. The ideal candidate has a strong technical background, experience working with enterprise system integrations, and a passion for building AI-enabled product features. Experience with GIS data and systems is a plus. Your job will be to make ARCOS products easy to adopt, integrate with, and operate from an IT and technical systems perspective. 

Essential Job Functions 

• Take the lead on understanding open-ended market problems that the business is focused on solving through regular customer and prospect interactions. 

• Define the product roadmap for technical products such as an event driven API as well as non-technical products, aligning with company objectives and customer needs. 

• Lead API and Platform strategy, including representing the customer’s perspective on developer experience, security, scalability, and interoperability with third-party systems. 

• Work closely with Engineering and Architecture to define the Platform vision, define work items (including at User Story level) for the Platform, and manage dependencies. 

• Collaborate with customers, partners, and internal stakeholders, including other product leaders, to gather requirements and define technical capabilities supporting multiple products. 

• Work closely with engineering teams to design and deliver scalable, high-performance solutions for technical users. 

• Own the full product lifecycle from ideation to launch, ensuring continuous improvement through customer feedback and data-driven insights. 

• Collaborate with engineering teams on roadmap estimation, backlog creation and refinement, and through participation in standard scrum ceremonies 

• Clearly communicate the scope of work, business and customer value, and anticipated outcomes of our solution in regular internal and external updates. 

• Stay informed on industry trends, competitive landscape, and emerging technologies, particularly in AI, automation, and data integration. 

• Develop pricing, packaging, and go-to-market strategies in collaboration with sales and marketing teams. 

• Ensure compliance with industry standards, security best practices, and regulatory requirements. 

• 3-5 years of product management experience in a technical SaaS company with a focus on event driven APIs, platforms, or data-driven products. 

• Experience defining and driving a product roadmap, with a focus on technical products such as event driven APIs, algorithms, automation, or platform services. 

• Ability to gather and synthesize input from large Enterprise level customers and internal stakeholders such as Sales, Customer Success, Implementations, and Support. 

• Excellent communication skills with the ability to manage the expectations of customers and internal teams including executives, fostering great working relationships. 

• Strong technical understanding of API development, data platforms, and cloud-based services. 

• Familiarity with enterprise software development, security best practices, and scalability considerations. 

• Ability to work cross-functionally with engineering, UX, sales, and customer success teams. 

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making. 

• Excellent communication skills, with the ability to translate complex technical concepts into business value. 

• Experience with enterprise integration platforms like Mulesoft, Snowflake, or Boomi is a plus. 

• Familiarity with AI-enabled product features and their application in software products is a plus. 

• Experience with GIS data and systems is a plus (e.g., Esri, OpenGIS, or similar platforms). 

• Bachelor’s degree in Computer Science, Engineering, or STEM field preferred. 

Why Join Us? 

• Be part of a mission-driven company modernizing the utility industry with innovative software. 

• Work on cutting-edge products at the intersection of APIs, AI, GIS, and platform services. 

• Competitive salary, benefits, and growth opportunities in a growing SaaS company. 

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