Job Description

Location Designation: Hybrid - 3 days per quarter; Home base is Montana, Wyoming or Idaho.

Business Unit Overview

Join Service Experience, the engine powering exceptional experiences for New York Life's clients, agents and beneficiaries. You'll play a vital role in creating seamless customer experiences that build confidence, trust and loyalty. Whether you’re directly supporting clients throughout their life insurance needs or implementing innovative digital solutions, your work impacts the quality of every interaction.

Role Overview

The Brokerage Service Representative Trader is responsible for handling incoming calls, point of call financial processing and placing trades (stocks, options and mutual funds) for the Securities products serviced by NYLIFE Securities. Incoming calls across all our different NYLIFE Securities. The margin inquiries include margin requirements, hypothecation agreement, calculating marginable securities, NYSE or House calls and how to resolve. Trading consists of placing client orders and discussing stock option levels & strategies, trading orders and definitions (market, limit, stop/loss, etc.).

Due to the investment element of these securities products, NYLIFE Securities is regulated under the federal securities laws (FINRA), Securities and Exchange Commission (SEC), and state securities laws; therefore, the accounts must be serviced with a Series 7 & 63 License. Working under the direction of the NYLIFE Securities Investor Relations Call Center Manager, the Representative must work to achieve the goals of their team by working both independently and with members of the team in order to provide accurate and efficient service. The Representative will have a fluent understanding of New York Life Securities Product offerings and the systems that support our products in order to perform advanced duties.

What You'll Do

• Answer incoming phone calls from clients, Registered Representatives(RRs), and Field Offices in relation to the Securities (brokerage) products serviced by NYLIFE Securities.
• Provide up to date information on product specifications, including features like check writing and margin, account performance, general tax information (includes discussing cost basis methods and processing changes), account balances, pricing inquiries, and transaction & processing explanations
• Process trades from clients on stocks, mutual funds, options, and other asset classes (ex: REITs)
• Maintain high level knowledge of all investment products and services offered through NYLIFE Securities, non-proprietary annuities/life insurance, qualified and non-qualified plans, product features along with regulatory and departmental standards and goals
• Display self confidence when working with NYLIFE Securities Registered Representatives to take appropriate action and independently approve exception requests
• Maintain strong understanding of requirements of regulatory bodies including FINRA, SEC, IRS, etc...
• Eventually assist your team members on a daily basis to complete unfinished work in order to meet Departmental and regulatory standards

What You'll Bring

• FINRA SIE and Series 7 required. Series 63 preferred; Life and Health License for the State of Montana.
• Associates, or bachelor’s degree preferred, or equivalent years of related experience
• 2-4 years of experience
• Knowledge of investment and life insurance, SEC, FINRA, IRS guidelines
• Expert customer service skills, verbal and written communication
• Organized, detailed oriented and ability to multi-task to complete high volumes of work under strict deadlines and compliance times
• Experience trading mutual fund, stocks, and options products

Pay Transparency

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site .

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

Job Requisition ID: 91637

Job Tags

Similar Jobs