Resolution and Live Chat Agent Job at Commerce Access Sdn. Bhd, Oregon, IL

ZDVYMTBobkNXazNKbko3THByeWVwS3F0dHc9PQ==
  • Commerce Access Sdn. Bhd
  • Oregon, IL

Job Description

Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd

Job Tags

Similar Jobs

Centurum

Telecommunications Specialist Job at Centurum

DUTIES AND RESPONSIBILITIES Installs fiber optic cable, Cat 5, telephone, and/or variety of cable installation (surveying, labeling, pulling cable to desired locations, dress-in, and termination with appropriate connectors). Installs cable tray (routed through overhead...

J. Kent Staffing

Social Media Marketing Specialist (Temporary, Foot-in-Door) Job at J. Kent Staffing

 ...Overview : Our client, a nonprofit organization in Cherry Creek, is seeking a temporary (strong potential foot-in-door) Social Media and Marketing Specialist. Someone successful in this position will be analytical, data-driven mindset, highly organized, and excited about... 

Oceaneering

IT Technologist II Job at Oceaneering

Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world... 

Cliff House Maine

Welcome Attendant Part-Time Seasonal Job at Cliff House Maine

 ...Ability to address concerns from incoming guests without reservationsPrevious security experience a plusAbility to work weekends and holidays NEEDED ATTRIBUTES:Employees must fulfill their performance standards for this position and comply with policies,... 

Nesco Resource

Chemical Operator Job at Nesco Resource

 ...Job Title: Chemical OperatorLocation: Rochester, NYJob Summary: Nesco Resource is seeking a safety-conscious and dedicated Chemical Operator to support high-performance manufacturing operations at a leading chemical production facility. This contract...