Job Description

Description

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

We’re seeking a strategic, action-oriented Product Owner to join our team. You will play a critical role in defining and delivering digital and service solutions that empower individuals to better navigate their healthcare journey—accessing the right care, utilizing the best benefits, and reducing friction in their healthcare experience.

As a Product Owner supporting our Pharmacy business, you will translate business goals, user needs and buyer needs into a clear and actionable product backlog. Working closely with engineering, operations, clinical experts, and other key business stakeholders, you'll drive the development of features that improve outcomes for our members and maximize value for our clients.

Day-to-day responsibilities include translating the business vision and strategy into meaningful features, building and actively managing product backlogs, documenting business requirements and creating supporting artifacts for cross-functional alignment (e.g. journey maps, wireframes, service blueprints), reviewing completed features against acceptance criteria and gathering input/feedback to identify future opportunities.

The ideal candidate will have a passion for solving healthcare problems, possess a strong understanding of the health care and pharmacy benefits space and have experience with delivering both service and technology solutions.

What you’ll do

• Thoughtfully collaborate with cross-functional stakeholders to translate strategy into detailed user stories, acceptance criteria and KPIs – to ensure we’re delivering intended value
• Support development of long-term product road maps aligned to strategic outcomes while managing stakeholder expectations across business units
• Create well-defined features with quality documented requirements, user stories and acceptance criteria
• Actively manage and refine backlog with emphasis on evaluating features for prioritization based on value and effort criteria
• Collaborate and participate closely with technology development teams responsible for delivery
• Review completed features against strategic intent and acceptance criteria – articulate rework or adjusted approach if necessary
• Communicate roadmap, progress, and feature releases to internal stakeholders
• Use user feedback, analytics and metrics to proactively guide recommendations, iterations and other decisions

What you’ll bring

• 3–5 years of experience as a Product Owner or Product Manager, preferably in pharmacy benefit management, health care or finance
• Strong understanding of Agile/Scrum methodology and tools (e.g. Jira, Confluence)
• Excellent communications and stakeholder management skills
• Highly organized, analytical and able to easily prioritize work
• Familiarity with financial and impact analyses
• Understanding of healthcare systems and pharmacy benefits, terminology, payer-provider-PBM dynamics, member engagement strategies
• Administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), Confluence/Jira, IM/video conferencing (Teams & Zoom), and telephones efficiently
• Experience working in HIPAA-compliant environments
• Familiarity with EHRs, benefits systems, or clinical workflows
• Experience with technical and operational integrations with 3rd parties
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

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• Compensation: Competitive base and incentive compensation
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

• Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.
• Process: Application > Phone Screen > Online Assessment(s) > Interview(s) > Offer > Background Check.
• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer .

• Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
• Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.

Reasonable Accommodation: Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission and your state’s Attorney General .

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