Job Description
Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Group Sales Assistant serves as the park's primary Brand Ambassador to group clients during their visit. The coordinator will be responsible for the planning and execution of group sales events and visits to Lake Compounce. This position is seasonal at Lake Compounce.
We are currently looking for a: Lake Compounce - Group Sales Assistant
Roles & Responsibilities: The Group Sales Assistant serves as the park's primary Brand Ambassador to group clients during their visit. The coordinator will be responsible for the planning and execution of group sales events and visits to Lake Compounce.
This position is seasonal at Lake Compounce. Roles & Responsibilities: - Respond to and resolve customer inquiries via phone, email and CRM platforms
- Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling
- Plan and execute large-scale events in the park including set up, event management and post-event duties
- Deliver tickets, check-in groups, serve as primary point of contact for groups and respond to guest service inquiries in person, on the phone and online
- Manage client database including information pertaining to sales leads, inquiries, lost business, and sales revenue
- Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution
- Participate in development of marketing and communication initiatives and campaigns
- Check-In and assist groups at ticket booths to ensure accuracy of admission and ticket pricing for group events
- Routinely greet guests at the front gate and provide guidance and assistance to enhance their experience
- Serve as a brand ambassador for partners, media, and guests
- Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
- Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects
- Assist with planning and execution of large-scale special events
- All other duties as assigned by leadership
Education and Experience: - Bachelor's degree in Marketing, Public Relations, Communications, Sales, or related major is desired; Equivalent work experience will also be considered
- 1+ year of related experience highly desired
- Previous amusement park, theme park, or waterpark experience a plus
Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Requirements: - Must be at least 18 years of age to comply with Connecticut Child Labor Laws
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must have reliable transportation to and from your scheduled shift
- Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
- Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
- Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers
- Must be comfortable speaking in front of large groups
- Must possess strong attention to detail and problem-solving abilities
- Ability to use office technology and equipment, such as PC, software, copier, and telephone
- Ability to follow direction, multi-task, and work as part of a team as well as independently
Physical Requirements: - Ability to remain seated for extended periods of time, while using a computer
- Ability to stand, walk, and remain on feet for long periods of time throughout the day
- Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
- Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Working Conditions: - This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
- Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
- Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
Team member benefits: Working at
Lake Compounce is about making people happy! It's about being independent and having fun, making new friends and earning extra money while doing so. As a
Lake Compounce employee, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
Palace Perks & Benefits: - Flexible schedule
- Ability to cross-train and learn unique skills across various departments
- Free admission to Lake Compounce and all Palace Entertainment parks on your days off
- Invitations to exclusive company-sponsored employee events throughout the season
We've got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than
Lake Compounce . Apply today!
Do not miss the chance to spark your career now!
Job Tags
Work experience placement, Second job, Seasonal work, Extra income, Work at office, Worldwide, Flexible hours, Shift work, Afternoon shift,