Job Description
About the Role:
We are seeking a skilled and customer-focused IT Support Technician to join our IT team. You will be responsible for providing technical assistance and support to end-users, resolving hardware and software issues, and maintaining our IT infrastructure. If you're a proactive problem-solver with a strong understanding of IT systems and excellent communication skills, we’d love to meet you.
Key Responsibilities:
Provide first-line support to employees for hardware, software, and network-related issues.
Respond to IT support tickets via email, phone, or in person in a timely manner.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Manage user accounts, permissions, and password resets via Active Directory or other systems.
Troubleshoot operating system and application errors (Windows, macOS, Microsoft 365, etc.).
Set up new user workstations and ensure onboarding/offboarding procedures are followed.
Monitor IT systems and escalate issues as needed to higher-level support or vendors.
Document issues, solutions, and best practices in the IT knowledge base.
Assist with IT inventory management and asset tracking.
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