Job Description

Job Description

Job Description

About Us

At TLPB Hospitality, our purpose is to provide guests with exceptional, value-driven experiences across a diversity of lodging options from lifestyle hotels to luxury resorts while delivering exceptional financial performance for ownership.

At Tideline Ocean Resort & Spa, our goal is simple yet powerful: to create unforgettable Palm Beach moments for every guest through world-class service, inspired leadership, and a deep sense of place.

Position Overview

The General Manager will lead a team of passionate hospitality professionals at our 134-room luxury beachfront resort and spa, ensuring memorable guest experiences while achieving above-market financial results.

You will embody TLPB’s culture of leaving people and places better than you found them, inspiring excellence through authenticity, accountability, and heart.

This role requires a leader who blends operational discipline with warmth, upholding the highest standards while celebrating the relaxed sophistication and charm of Palm Beach.

What You’ll Do

• Lead and inspire the team to create a culture of excellence and belonging, ensuring team members love where they work and guests feel genuinely cared for.

• Drive performance by achieving and exceeding all financial objectives, leveraging strong P&L acumen, cost control, and revenue strategies.

• Foster guest loyalty through exceptional service and maintaining top-tier review scores across platforms.

• Develop leaders by recruiting, mentoring, and retaining best-in-class department heads who balance operational rigor with compassion.

• Collaborate and communicate transparently with the Regional Director of Operations and ownership.

• Engage the community through participation in Palm Beach tourism and business organizations to strengthen the resort’s local presence.

• Innovate and execute by working with Sales, Marketing, and F&B teams to maximize group, leisure, and local business opportunities.

Key Responsibilities

• Oversee all operations including Rooms, F&B, Spa, Pool, and Beach experiences.

• Partner with Revenue and Digital Marketing teams to optimize RevPAR and brand positioning.

• Drive excellence in service delivery, resort amenities, and food and beverage operations.

• Utilize TLPB systems and analytics to manage expenses, forecast performance, and meet KPIs.

• Lead with a hands-on approach, balancing urgency and attention to detail.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.

• Minimum 5 years as General Manager of a 4- or 5-star resort (luxury beachfront experience highly preferred).

• Proven success in rooms, food & beverage, or sales leadership.

• Demonstrated ability to lead large, diverse teams with empathy and accountability.

• Strong command of revenue management, budgeting, and digital marketing fundamentals.

• Proficiency in Microsoft Office Suite; experience with Marriott systems a plus.

• Exceptional communication and problem-solving skills.

Key Success Factors

• Deliver EBITDA at or above target.

• Maintain upper quartile guest satisfaction scores.

• Achieve low leadership turnover and high team engagement.

• Consistently maintain clear, proactive communication with ownership and partners.

Why Join Us

At Tideline Palm Beach, you’ll have the opportunity to lead a beloved oceanfront resort, shape an elevated guest experience, and make a lasting impact on both people and place. If you’re a dynamic, purpose-driven leader ready to guide a passionate team and deliver exceptional results, we invite you to join us.

Apply today and help us create extraordinary Palm Beach experiences one guest, one team member, one moment at a time.

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