Location: Madison, WI
Duration: 12 Months
This position will provide support to end users on a variety of IT issues. Identifies, research, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field. An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately six months to one year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
Top Skills & Six Months to One Year of Experience:
Nice to have skills:
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