Job Description

Job Description

Job Description

We are looking for a dedicated Help Desk Analyst to join our dynamic team in Woodridge, Illinois. In this role, you will provide technical support across a wide range of hardware, software, and network systems, ensuring seamless operations for over 2,000 end users. This position offers an exciting opportunity for career growth within a collaborative and innovative IT department.

Responsibilities:
• Deliver Level 1 and occasional Level 2 technical support for hardware, software, and networking systems.
• Provide application support for business tools, including ticketing systems like Zoho and warehouse applications such as Synapse.
• Manage user accounts and permissions using Active Directory, ensuring secure access to company systems.
• Configure, deploy, and maintain hardware such as laptops, desktops, printers, and scan guns.
• Perform equipment imaging and handle system setups for new devices.
• Troubleshoot networking issues, including patching, routers, and connectivity.
• Support cloud-based systems, such as Mcloud, and assist with Adobe applications.
• Travel to company warehouse locations on a rotational basis to provide on-site technical assistance.
• Collaborate with IT teams to identify and resolve technical challenges effectively.
• Maintain detailed documentation of support activities and system configurations.• At least 3 years of experience in a help desk or technical support role.
• Proficiency in Microsoft technologies, Active Directory, and computer hardware configuration.
• Familiarity with networking concepts, including routers, patching, and connectivity.
• Experience with warehouse applications and ticketing systems such as Zoho.
• Ability to configure and troubleshoot devices, including laptops, desktops, scan guns, and printers.
• Knowledge of cloud platforms, such as Mcloud, and Adobe applications.
• Strong problem-solving skills and ability to work independently.
• Willingness to travel to warehouse locations as required.

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