Job Description

Job Description

Job Description

Core Responsibilities:
• Service guests by taking drink and food orders, delivering food and beverage items to guest’s tables and pre-bussing tables in a timely fashion.
• Use suggestive selling; always serve bar beverages responsibly, and within legal guidelines.
• Keep guests’ dining tables well maintained at all times; check back, refills, pre-bus etc.
• Perform all side work duties, which may include opening, on-going, and closing duties.
• Assists and works in concierge lounge or other F &B outlets as needed.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Pick-up trays and clean tables as needed to ensure a clean dining area. Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete all duties in a timely, expeditious and professional manner.
• Communicate with supervisor and team members regarding shift activities, problems, and product concerns.
• Remain updated on current gaming facility and department promotions.
• Maintain sanitation, safety, security, and personnel policy standards at all times
• Follow security and surveillance protocol when necessary.
• Perform additional duties as assigned by supervisor or manager.
• Must be able to follow instructions and procedures.
• Must be able to respond in a positive manner to supervisory directions/guidance and be able to accept constructive criticisms in order to grow and learn new, updated in information.
• Must be a team player. Participate in crossed training for other positions in front/ back of the house as directed by supervisor or management.
• Required to attend on-going training sessions and staff meeting.
• Know liquor law service to anyone under age 21 or to anyone who is intoxicated.
• Must Role Model Company guest service program.
• Other duties as assigned.

Qualifications/Requirements:
• High School diploma or equivalent preferred.
• Cash handling experience.

• New York State TIPS certified is a plus.
• Must be able to obtain a New York State Gaming License.

Other:
• Able to lift and carry up to thirty pounds occasionally.
• Good guest service and verbal skills.
• Weekends, Holidays and swing shift work may be required.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Job Tags

Similar Jobs