Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities ​

Role and Requirements

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service 

• Ensure compliance with all insurance client requirements, processes and metrics 

• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery 

• Communicate all customer requests and needs to appropriate team members

• Provides positive energy when greeting customers in person and on the phone

• Understanding of all required Insurance programs and procedures

• Participate in daily “production walks” with the Management Team, as required

• Support all team members when required

• Participate in monthly Health & Safety and staff meeting (if required)

• Attend training, information sessions and workshops recommended by Store Manager 

• Maintain the store's KPI’s by maximizing role performance

• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required ​

• Knowledge of Repairs and OE Guidelines 

• High School Diploma or equivalent 

• Awareness of where to look for answers 

• Basic Computer Skills 

• Compliance for DRP’s Minimum of 1-year experience 

• Must be willing to complete I-CAR Training 

• Valid Driver’s License

Required Skills/Abilities ​

• Awareness of where to look for answers 

• Basic Computer Skills 

• Compliance for DRP’s Minimum of 1-year experience 

• Must be willing to complete I-CAR Training 

• Valid Driver’s License 

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Compensation Details

Estimated $46,800 - 80,000 / year

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