Join to apply for the Enterprise Customer Success Manager role at Canonical .
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a remote-first culture involving teams in over 75 countries.
Role Overview: Customer success is a strategic department at Canonical, focused on reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction. They also identify growth opportunities and collaborate across teams to deliver value.
Responsibilities:
Requirements:
Preferred Skills: Experience with Salesforce, Jira, and CRMs.
Benefits: Distributed work environment, learning budget, annual reviews, recognition rewards, paid leave, parental leave, wellness programs, travel opportunities, and more.
Location: Remote.
About Canonical: Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We value excellence, diversity, and innovation, with a global, remote workforce since 2004.
Equal Opportunity: We promote a workplace free from discrimination, valuing diverse backgrounds and perspectives.
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