Job Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private bungalows, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base annual salary range for this position is $100k - $115k.

Opportunity to be the culture leader of the Spa division and be responsible for ensuring the guest experience is best in class. Responsible for ensuring smooth and efficient operational standards and procedures within all areas, enabling the staff to provide optimal guest service. A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.

• Define and lead the business strategy for the Spa.
• Provide overall spa leadership, establish and maintain an effective control environment, both financial and operational. Ensure the highest quality of spa & beauty treatments to drive guest satisfaction.
• Oversee the ongoing development and positioning of the Spa offerings in terms of overall concept definition, philosophy, treatment & menu offerings. 
• Oversee the annual operating budget, including capital expenditures, to achieve or exceed budget expectations. Ensure successful performance by maximizing profitability. 
• Oversee the performance evaluation, professional development planning, and career planning processes for all corporate and operational managers and staff. 
• Source and manage third party fitness/modality contractors for additional wellbeing services. 
• Responsible for the strategy of developing additional packages designed to increase awareness/revenues.
• Maintain and champion the Auberge Resorts Collection culture.

Qualifications

• High school graduate or any combination of education and experience that provides the required knowledge, skills and abilities.
• Minimum of 3 years of operating experience in a hotel Spa department
• Previous experience with the Book4Time platform required.
• Must be familiar with the operations and priorities of all other hotel operating departments
• Experience in maintaining state and federal health and safety regulations
• Experience in completing administrative tasks, including reporting, budgeting, project management, etc.
• Have a proven track record of success in operations in a luxury-oriented organization
• Ability to work a flexible schedule, including weekends and holidays, according to department needs

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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