Regional Service Manager - Western US
In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. DCS Demand Field Service Technician’s perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As a DCS Demand Field Service Technician in San Francisco, CA, or Irvine, CA, you will be required to work independently and as part of a team based on customer/contract requirements. The work model for the role is: Remote This role is contributing to the Process Automation Energy Industries division. You will be mainly accountable for: • Provide site service to ensure safe and efficient plant operation utilizing the ABB 800xA Distributed Control System. • All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction). • Troubleshoot low complexity to medium complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance. • Maintain customer database by logging each call and the support provided.
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