Job Description

At Redirect Health, we're on a mission to make healthcare accessible and affordable for everyone. We are currently accepting applications for Member Experience Operator roles. We're hiring compassionate and detail-oriented individuals to support our mission of delivering exceptional care to our members. In this role, you'll play a key part in ensuring that patient needs are met efficiently by managing appointments, maintaining accurate records, and conducting follow-up communications. If you're passionate about transforming healthcare and thrive in a fast-paced, patient-focused environment, we'd love to hear from you! Why Join Us? We're redefining healthcare by removing the financial burden for our team members and their families. Here's what FREE healthcare means for you: No premiums No co-pays No deductibles No out-of-pocket maximums That's right-your entire family gets access to comprehensive, free healthcare. On average, this benefit saves our team members $20,000 annually. It's our way of ensuring you can focus on what matters most-your health and well-being. What You'll Do as a Member Experience Operator As part of the Redirect Health team, you'll play a vital role in delivering exceptional care and support by: Ability to create a great member story by helping members feel confident with their care navigation. Strong attention to detail and an inquisitive drive to analyze information and data. Must be attentive and responsive to the emotional needs of members by starting with, "Yes, we can help you." Confident in following a process and comfortable raising a hand when there is a process breakdown or opportunity for improvement. Understands and shares the vision and metrics for the Inbound Team. Answer 90% of incoming calls/texts; Return any texts and VM's in 15 minutes or less; raise hand when time limits go over. Promptly answers incoming calls/texts from RDH Members and assists with their needs. Documentation of all member interactions in EMR and handoff any additional care plans to appropriate team members. Availability on holidays to cover on-call shifts throughout the year. What We're Looking For 1 Year of experience in a Customer Service related role, Required. 1 year of telephonic customer service with heavy call volume, Required. Proficiency in using Microsoft Word, Excel, and an Electronic Medical Record system, Preferred. Bilingual (Spanish/English), Highly Desired. High School Diploma or GED, required. A commitment to compassionate, team-centered care. Various skills and backgrounds welcome! What You'll Earn Pay Range: $16.67-$20.00/hour. FREE Healthcare Benefit for You and Your Family - No payroll deduction. Dental & Vision Insurance. Paid Sick & Vacation Time. Access to a 401K saving plan after 6 months. Flexible Work Options Location: 2020 N. Central Avenue, Phoenix, AZ, 85004. Work-from-home opportunities are available based on business needs. Redirect Health

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