Akkodis is seeking a Customer Service Representative
for a full-time position with a client located in Fort Lauderdale FL (100% Onsite).
Salary Range: $50,000 to $55,000/ Year(The salary may be negotiable based on experience, education, geographic location, and other factors)
Title: Customer Service Representative (Aerospace and Aviation Manufacturing)
Location: Fort Lauderdale FL (100% Onsite)
Type: Direct Hire
ESSENTIAL DUTIES / RESPONSIBILITIES include the following –
- Enters customer purchase order information into the ERP (SAGE) system.
-Generates and submits standard quotes to Customers.
-Information resource liaison between internal departments by maintaining traceability on the release status of customer purchase orders.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
-Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
-Provides assistance to Regional Sales Managers on status of customer purchase orders when required.
EDUCATION and/or EXPERIENCE
-BS/BA Degree or related work experience.
-Minimum 5 years of working customer service experience.
-Experience handling inbound / outbound calls.
-Proficient in MS Office applications and ERP systems.
-Excellent Organization skills
COMPETENCIES
-Excellent Communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
-Proficient computer skills with the ability to learn new software.
-Ability to multi-task, prioritize, and manage time effectively.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
Additional insights: Please focus on candidates with experience in similar environments (manufacturing of automotive or aerospace parts/components/etc
Benefits include but are not limited to:
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
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