Job Description

Job Description

Position: Communications Specialist

Location: Tulsa, OK

Pay: $15/hour + $1 shift differential

Experience: Previous experience in healthcare is preferred (EMT, paramedic, nursing, etc.) or previous dispatch experience.

Education: Associate's degree in Healthcare Administration, Computer Science, Business Administration, or Communications.

Type: Full-time; Contract

Schedule: Rotating 3 12-hour shifts and 4 12-hour shifts a week; 6 PM to 6 AM or 7 PM to 7 AM

ProRecruiters is seeking a Communications Specialist to join a growing and dynamic team!

Job Description:

• Facilitate transport requests and prioritize emergency and non-emergency calls
• Coordinate communications with ground ambulances, airport operators, law enforcement, fire departments, rescue groups, hospitals, and aircraft, in compliance with state and federal regulations
• Monitor and track aircraft flights per FAA and/or vendor requirements to ensure the safety of patients and staff
• Manage emergency communications and initiate emergency procedures, including the Emergency Response Plan (ERP) and Emergency Operations Plan (EOP) as needed
• Recognize and respond to potentially unsafe situations to maintain safety standards
• Maintain accurate written and electronic records, including transport activity, crew/physician details, and agency information that may serve as part of a legal record
• Provide general office support and administrative assistance
• Participate in training, competency exercises, drills, and staff meetings
• Contribute to Safety and Quality Management (QM) Committees as applicable
• Pursue professional growth through continuing education and involvement in professional organizations

Position Requirements:

• Ability to remain calm and focused in high-pressure situations
• Strong problem-solving skills with clear, logical decision-making
• Excellent verbal and written communication skills with professional vocabulary and a diplomatic approach
• Ability to respond appropriately across multiple communication platforms (phone, radio, email, text, etc.)
• Discretion when handling sensitive information
• Computer proficiency with accurate typing skills
• General knowledge of maps and navigation terminology

Preferred Qualifications:

• Experience in EMS, medical office, or technical support
• Background in EMS, Fire, Police, Air Medical Communications, or a high-volume call center
• Knowledge of FAA Part 135 requirements
• Familiarity with FCC rules and regulations for communication systems

Job Perks:

• Medical Insurance
• Dental Insurance
• 401 (k) fully vested

ProRecruiters is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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