Boys Town National Research Hospital is seeking an experienced Epic Clinical Systems Training and Support Specialist (Surgery Center). This is a crucial role for ensuring our staff is proficient in utilizing Epic systems, while enhancing their productivity and workflow efficiency. The ideal candidate will be a self starter, collaborative and professional as you will work with providers and nurses. This position is a hybrid position with some flexibility in a very synergistic environment. Major responsibilities include delivering go-live and new-hire training during system changes and upgrades; recommending and coordinating improvements and/or updates to training materials and education delivery techniques; supporting clinical and/or non-clinical end users during classroom training, implementation, and post-implementation both on-site and remotely; acting as a liaison between end users and technical support team; maintaining accurate documentation; applying problem-solving and critical thinking skills; conducting assessments and facilitating training to meet end user needs. Required qualifications include a Bachelor’s degree in Computer Science, Organizational Development, Healthcare or Health Administration, Education or related field or equivalent combination of education and experience, minimum of 3 years of experience, and credentialed Epic Trainer or obtaining credential within one month of hire. Preferred qualifications include relevant healthcare experience, Epic training/workflow experience, and experience designing and delivering training programs in Adult Education. The role requires ability to deliver training in classroom and virtual settings, strong knowledge of educational program development in adult learning, knowledge of healthcare field concepts and policies, confidentiality, professional interaction skills, problem-solving, adaptability, effective communication, and ability to work collaboratively or independently with flexible hours. The position is relatively sedentary in an office environment with minimal physical risks.
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