Job Description

Responsibilities: Answers incoming phone calls from clients, members, subscribers, or the public. Responds to questions directly within the scope of the position. Routes calls to the appropriate person if necessary. Counsels clients or other callers who are upset or have urgent concerns. Ensure callers have been provided with all necessary paperwork and instructions. Solicits information necessary to respond appropriately or route caller. Performs lookups or extracts records from information system or other files. Educates callers about available services, products, or benefits. Oversees service schedules. Ensures estimates and other information given to the public are current. Qualifications & Competencies: High school diploma or equivalent. 1-2 years Call Center Experience Excellent Data Entry skills/- 45-55 wpm minimum Must be computer literate and internet savvy Exceptional written communication skills; and high-quality standard in grammar, punctuation, and written business acumen Excellent oral communication skills: clear diction, tone, and use of proper grammar Ability to deliver quality customer service in a high-volume environment Ability to advise and counsel students in a quick and efficient manner Ability to multitask by reading, typing, and navigating through applications while speaking with customers Empathetic and active listening Positive outlook and enthusiastic attitude Conscientious team player Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required Dependable, a history of good attendance and punctuality is essential Technology Requirements: Minimum PC Requirements CPU Speed Dual Core 1.2 GHz or better Intel Core i3 or AMD Ryzen 3 or better Hard Drive 40 GB or more of available space 100 GB or more of total space Memory 8 GB of RAM or better Operating System Windows 10 or 11 (No Macs or Chromebooks) Information on how to upgrade to Windows 10 Professional can be found here: Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements Dual Monitors 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) USB Headset with Microphone JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function Camera Integrated or USB Camera Minimum Software Requirements Google Chrome** Latest version of Google Chrome for Windows **Certain client programs may require specific versions of Microsoft Internet Explorer Minimum Internet Connectivity Requirements Standard Connection / Speed Hard-wired connection (no wireless) Minimum 45 MBPS download / Minimum 10 MBPS upload Internet connection must not be shared with more than 3 devices in the same location Maximum Latency Threshold 120 milliseconds (ms) #LI-Remote Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Inktel

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