Job Description

Our client, a well-established provider of print and marketing services, is seeking a dedicated and skilled Remote Account Manager. This role focuses on managing client relationships, handling inquiries, processing orders, and identifying upsell and cross-sell opportunities. If you have experience in a client-facing role, proficiency in HubSpot, and a strong focus on client retention, this is the ideal role for you. Job Title: Account Manager Location: Remote (Work From Home) Salary: $1,000 – $1,500 per month Work Hours: 9 AM – 5 PM EST Key Responsibilities Client Management: Serve as the primary contact for clients, addressing inquiries and providing exceptional service to maintain high satisfaction levels. Order Handling: Answer calls, manage order inquiries, and accurately process orders through HubSpot and other platforms. Upselling & Cross-Selling: Identify and leverage opportunities to upsell and cross-sell products or services to existing clients, maximizing revenue. Client Retention: Develop and implement strategies to retain clients and build long-term relationships, ensuring ongoing satisfaction. HubSpot Utilization: Utilize HubSpot to manage client interactions, track orders, and maintain detailed records of communications. What Success Looks Like Effective Client Management: Proactively manage client relationships to ensure high satisfaction, resolving inquiries promptly. Accurate Order Processing: Efficiently handle order inquiries and process them accurately to ensure smooth operations. Revenue Growth: Achieve upselling and cross-selling targets, enhancing overall client value and driving business growth. Strong Client Retention: Implement effective strategies for retaining clients and building long-term partnerships. Proficient HubSpot Use: Leverage HubSpot for managing client information, interactions, and supporting account management objectives. Qualifications Client-Facing Experience: Proven experience in a client-facing role, with strong relationship management and customer service skills. HubSpot Proficiency: Demonstrable proficiency with HubSpot for managing client interactions and maintaining accurate records. Order Management Skills: Ability to efficiently handle order inquiries, data entry, and process orders with accuracy. Upselling & Cross-Selling: Experience identifying and acting on opportunities to upsell and cross-sell products or services. Fluency in English: Native fluency in both verbal and written English is required. Why Join Us? Fully Remote: Work from home with a flexible schedule. Client-Centric Role: Play a vital role in maintaining client satisfaction and driving business growth. Growth Opportunities: Develop your skills in a dynamic, fast-paced environment with a focus on client relationships and revenue optimization. Application Process Fill out the application form. Record a video showcasing your skill sets and experience. #J-18808-Ljbffr Ghanapose

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